I'm resilient, patient, and adaptable

Hi,

My name is Gian Mark I have Diverse experience in finance, healthcare, education, and sales showcases my versatility and adaptability in different domains. As a customer service representative, I have honed my communication and
problem-solving skills, ensuring positive customer experiences. Additionally, my experience as a Sales Team Leader highlights my ability to drive sales and lead a team effectively. This combination of skills and experiences makes me a valuable asset with a well-rounded background that can be applied to various roles in customer service, administrative work, and sales across different industries.

Credentials?

This applicant's Credentials like Police clearance ,NBI, Brgy. Clearance, National ID, Driver's license has been verified by Pinoy Helper.

Expected daily rate?

₱2,000

What is your expected hourly rate?

₱250 / hourly

What is your expected monthly salary?

₱44,000

Where do you want to work?

I would like to work remotely.

What is your previous job experience?

Refocus E-Learning Academy / Customer Service Support
Sept 2022 – Jun 2023, Remote
● Online Education Website in the Philippines that offers Data Analytics
and Web Development courses.
○ Strong communication and interpersonal skills to interact with
students, faculty, and other staff members.
○ Knowledge of learning management systems (LMS) and other
educational technologies commonly used in online or blended learning
environments.
○ Understanding of billing and financial processes in an educational
institution.
○ Familiarity with academic policies and procedures related to
enrollment, grading, and student support services.
○ Patience and empathy to address student concerns and provide
effective solutions.
○ Ability to work in a team and collaborate with multiple stakeholders.
Premium Service Experts/ Team Leader
May 2022 – Aug 2022, Remote
● Offers consultancy to HVAC companies in the United States to make
processing paperwork, jobs and services smoother.
○ Lead and motivate a team of sales representatives to achieve and
exceed sales targets.
○ Conduct regular team meetings to set goals, review performance, and
provide coaching and feedback.
○ Foster a positive and collaborative team environment, encouraging
professional development and growth.
○ Develop and execute strategic sales plans to expand the company’s
client base within the HVAC industry.
○ Identify potential clients, prospects, and strategic partnerships to
maximize sales opportunities.
○ Cultivate relationships with key decision-makers in HVAC companies
to understand their needs and present suitable consulting solutions.
○ Create accurate sales forecasts and track team performance against
goals, reporting to upper management regularly.
○ Conduct consultative sales meetings with potential clients to
understand their pain points and offer tailored solutions.
○ Collaborate with the consulting team to design comprehensive
proposals that align with clients’ business objectives.
○ Continuously improve the sales process, streamlining workflows and
implementing best practices.
○ Utilize CRM systems and sales tools effectively to track leads, manage
pipeline, and monitor sales activities.
○ Provide training and mentorship to new team members, ensuring they
are equipped with the necessary knowledge and skills for success.
○ Organize workshops and educational sessions to enhance the team’s
sales capabilities.
○ Evaluate individual and team performance based on key performance
indicators (KPIs) and metrics.
○ Prepare and present regular sales reports to senior management,
highlighting achievements, challenges, and actionable insights.
Optum Global Solutions/ Customer Service Support (Benefits Advocate)
Apr 2018 – Jun 2022, Quezon City
● A healthcare and well-being company that offers various healthcare
insurance policies.
○ Strong knowledge of health insurance policies, regulations, and
procedures.
○ Familiarity with health insurance terminology and reimbursement
systems.
○ Familiarity with medical coding systems (e.g., ICD-10, CPT).
○ Excellent communication and customer service skills to interact
effectively with patients, healthcare providers, and insurance
companies.
○ Attention to detail and accuracy in handling billing and
insurance-related tasks.
○ Ability to work in a fast-paced environment, multitasking and
prioritizing tasks effectively.
○ Strong organizational and time management abilities to handle
multiple inquiries and administrative tasks efficiently.
○ Attention to detail and accuracy in verifying patient information and
insurance coverage.
○ Proficiency in using computer systems, databases, and healthcare
software.
○ Empathy and patience to handle sensitive patient inquiries and
concerns
VXI Global Solutions/ Customer Service Support (Fraud Support)
Sept 2014 – April 2018, Quezon City
● an American multinational financial service company that provides
money transfer services.
○ Handle money transfer transactions for high-value customers with
utmost professionalism and accuracy.
○ Provide personalized assistance to high-value customers to ensure
their needs are met efficiently.
○ Implement fraud detection protocols to identify suspicious activities or
potential fraud attempts.
○ Conduct thorough reviews of transactions and customer accounts to
detect irregularities or unauthorized activities.
○ Report suspected fraud cases to the designated authorities, following
the company’s established procedures and compliance guidelines.
○ Collaborate with the fraud prevention team and law enforcement
agencies as necessary to investigate and mitigate fraud risks.
○ Assist customers with any inquiries or issues related to money
transfers, account security, and fraud prevention measures.
○ Provide prompt and accurate resolutions to customer concerns to
ensure a positive customer experience.
○ Adhere to all applicable regulations, policies, and procedures related to
money transfer services and fraud prevention.
○ Maintain strict confidentiality and data security standards when
handling sensitive customer information.
○ Monitor money transfer transactions in real-time to identify and
address potential issues promptly.
○ Investigate and resolve any transaction-related discrepancies or
delays.
○ Collaborate with other team members to share insights, best practices,
and fraud prevention strategies.
○ Participate in training sessions and workshops to enhance knowledge
and skills in fraud detection and customer service.

Working availability?

I am available.

What school did you study at? major in?

Operation Brotherhood Montessori

Education level?

Bachelor's degree

how long is your career?

9years of experience

What are the abilities or skills you have?

Working conditions?

no work on weekends

Spoken languages?

English, Tagalog

Gian Mark G.

Member since August 4, 2023

Verified Availability by Pinoy Helper on Aug 4, 2023

33 years old

I'm resilient, patient, and adaptable

Hardworking and Dedicated
Verified Availability by Pinoy Helper on Oct 2, 2023

Determine
Verified Availability by Pinoy Helper on Aug 8, 2023

Experienced Data Entry Operator/Encoder/Office Staff/
Verified Availability by Pinoy Helper on Aug 15, 2023

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I'm resilient, patient, and adaptable