Reliable and detail-oriented professional with a strong commitment to quality work.

Senior Customer Service Associate | Executive Assistant & Administrative Support| Pinoy Helper

I am a results-driven Customer Service Associate with over 15 years of experience in administrative and executive support, as well as non-voice customer service in a telco account. In my current role, I have been recognized as a Top Performer, achieving a 100% QA score, with perfect attendance and zero tardiness. I specialize in billing resolution, customer retention, and delivering accurate, empathetic, and solution-oriented support through chat and email. Prior to this, I served as an Executive Assistant at the Philippine Stock Exchange, where I supported high-level executives, managed confidential documents, coordinated with regulatory bodies, and ensured smooth operations for meetings and corporate reporting. This experience strengthened my attention to detail, professionalism, and ability to handle sensitive information with integrity. In addition to my corporate experience, I successfully managed my own food business, where I handled operations, customer service, and inventory. This enhanced my adaptability, problem-solving skills, and commitment to quality. I take pride in maintaining high standards, ensuring confidentiality, and consistently delivering excellent performance in fast-paced environments. I am excited about the opportunity to contribute my skills and experience to your team. Thank you.