Persevere, detail-oriented and well discipline, professional, and always willing to learn new things

Hello,
I’m Teddy Jr Alcon, an experienced ESL Tutor, Chat Support Professional, and Real-Time Analyst. I have a proven track record in optimizing contact center operations, monitoring performance, and delivering exceptional customer service. As a Real-Time Analyst at Teleperformance, I have successfully tracked key performance indicators, analyzed data, and collaborated with teams to provide valuable insights and recommendations. During my time as a Chat Support Professional, I effectively handled multiple customer inquiries, ensuring prompt and accurate responses while maintaining a high level of customer satisfaction. Additionally, as an ESL Tutor at IOIO Korea English Tutorials, I tailored lesson plans to meet individual student needs, provided constructive feedback, and created a positive and supportive learning environment.
My skillset includes excellent communication, time management, and computer skills, along with a strong analytical and problem-solving mindset. I am driven, detail-oriented, and committed to achieving goals.
I am currently based in Pasig City, Philippines.
Education-wise, I pursued a BS in Electronic Engineering at ICCT Colleges, and though I am an undergraduate, I have gained invaluable experience throughout my career.
Thank you for considering my profile. I look forward to discussing how my expertise can contribute to your team’s success.

Best Regards,

Teddy