It Service desk specialist

I am dedicated to ensuring end-users satisfaction by actively listening to their concerns, empathizing with their issues, and providing clear, jargon-free explanations of solutions. I consistently maintain a positive and patient attitude, even when dealing with challenging situations, working in IT Service Desk Level 2, with a history of collaborating effectively with Level 1 support, Level 3 teams, and other departments to ensure swift issue resolution and continuous improvement in service delivery.