I value time, effort and money as well as growth and progress.

Good Day!

I’m Benedict Leandro C. Hinoguin,

My peers call me Ben.

So, I’ve in the telecommunications industry for the past 10 years. Before working a formal job in this industry, i had a side gigs on computer assembly, software installation and computer networking which gave me the experience and urge to deep dive in the world of ICT.
I started my formal work as a Customer Support Representative and climbed up as a Technical Support Supervisor in just 3 Years.
I think that my spirit to take responsibility and accomplish my goals drive me to achieve it.
Right now, I’m working as a tier 2 Customer Service Representative on another local Telco here in Manila.

To give you a short summary of our day to day task and skills used on my current job.
I take inbound calls, email and chat queries from our clients about their internet products. We hear and assist them, conduct basic to advanced troubleshooting and follow-through until their complaint has been solved.

It may be repetitive but it give me so much joy and pride when my customer is happy.