I deliver professional, detail-oriented, and customer-focused service by combining my expertise in customer service and executive assistance

I am excited to apply to your company. With a strong background in executive assistance, customer

service, social media management, team leadership and solid banking experience, I am confident in

my ability to contribute meaningfully to your team.

In my role as an Executive Assistant, I have successfully managed complex schedules, coordinated

cross-functional projects, and provided seamless support to senior executives. My keen organizational

skills and ability to prioritize tasks has consistently ensured smooth operations and the timely execution

of deliverables.

As a Team Leader and customer service professional, I have handled high volumes of client inquiries

through various communication channels, resolving concerns efficiently and enhancing customer

satisfaction. Additionally, I have experience training and mentoring new team members, fostering a

collaborative environment, and driving team performance.

A strong and solid asset as a bank officer is a professional who combines deep financial knowledge,

exceptional customer service, and unwavering integrity to drive both customer satisfaction and

institutional growth. They stay updated on banking regulations, risk management, and market trends

while providing tailored financial solutions that meet clients’ needs. With sharp analytical skills, they

assess risks, identify opportunities, and make sound financial decisions that align with the bank’s

objectives. Their strong communication and problem-solving abilities enable them to build lasting client

relationships and handle challenges effectively. Upholding ethical banking practices and compliance,

they foster trust and credibility within the organization. Additionally, a commitment to continuous

learning and leadership development ensures their adaptability in a dynamic financial landscape,

making them an invaluable asset to any banking institution.

My expertise also extends to social media management, where I have created engaging content and

maintained a strong brand presence across multiple platforms. Utilizing tools such as Salesforce,

HubSpot, Canva, and Microsoft Office Suite, I have streamlined workflows and enhanced productivity.

With a track record of operational efficiency, customer-centric service, and

creative problem-solving, I am eager to bring my skills to your company

and contribute to its continued success. I welcome the opportunity to

discuss how my experience aligns with your needs.

Thank you for your time and consideration. I look forward to the possibility

of speaking with you further.

Best regards,

Mary Joy Serapion