Handling customers through phone call and email using different tools and CRM

Handling customers through phone call and email using different tools and CRM

Cover Letter

 

Greetings!

I am very excited to apply in any open position as a Virtual Assistant Freelancers to your company. I am passionate doing a great work and receive a multiple compliment’s as well from my previous and current job as a Customer Support Representative. I believe l can make an excellent phone calls and responses to the customers regarding for their concerns.

With a strong background in customer service and support, I am adept at handling both voice and non-voice interactions, providing a comprehensive approach to addressing customer needs efficiently and professionally. My experience as a Service Support Officer has equipped me with excellent communication skills, enabling me to resolve inquiries and issues effectively, thus ensuring high levels of customer satisfaction.

I am currently working as a Service Support Officer at Metrics Calls Services in Mandaue City, Cebu Philippines. In this position I am responsible for handling calls and emails. Over the past 3 years, I have gained ample experience in the field of Customer Support.

I would describe myself as someone who is Career-Oriented. Combined with my experience, I believe that I can make a valuable contribution to your organization. I see the position of being a Virtual Assistant as the perfect next step in my career. In the position of Freelancing, I expect to be able to develop myself further as a professional.

I’m excited to show you how my efficiency and capability with a cheerful attitude can help to provide a positive outstanding to your company.

I would like to further explain my motivation to work at your company during a personal meeting.

Thank you for your consideration. I look forward to hearing from you.

 

SINCERELY,

SHIENA LYN MARANGA

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