I will provide fast and reliable IT troubleshooting and technical support for hardware, software, and network issues.

Fast & Reliable IT Support Specialist | Troubleshooting & Network Support | Pinoy Helper

I am an experienced IT and Helpdesk professional with over 15 years of combined experience in IT support, technical support, customer support, and network administration. I have successfully handled hardware, software, cloud applications, network troubleshooting, data backup and recovery, and end-user support for both local and global clients.

I am skilled in device enrollment and management using Microsoft Intune, monitoring and safeguarding enterprise data using backup tools like Quest Rapid Recovery, and providing frontline support for CRMs and business applications. I have created troubleshooting documentation, streamlined onboarding/offboarding processes, and managed access permissions, ensuring minimal downtime and high operational efficiency.

I have also helped and trained new hires on processes and best practices to resolve issues more quickly, improving team performance and first-call resolution rates.

I am capable of handling helpdesk tickets, escalations, and complex technical issues efficiently, with a strong focus on customer satisfaction. I can work in remote, hybrid, or on-site environments, and I am flexible with any shift, preferably Graveyard (US timezones) or mid-shift (10:00 AM – 4:00 PM Philippine time).

With a proven track record of delivering high-quality IT and customer support, I bring both technical expertise and problem-solving skills to help your team achieve operational excellence.