I provide organized administrative and data support, ensuring accurate records, clear communication, and reliable day-to-day operations.

Administrative & Data Support Specialist | Tech Support & Systems Administrator | Pinoy Helper

I am writing to express my sincere interest in the Tech Support & Systems Administrator position on your company. With over 13 years of experience as a General Virtual Assistant specializing in administrative, customer support, and technical operations, I have developed a comprehensive skill set in IT service desk engineering, ServiceNow, data management, and process optimization that directly aligns with the requirements of this role.

Throughout my career, I have provided remote technical and administrative support to global clients, managed high‑volume service requests, and maintained strict confidentiality standards. My proficiency with tools such as Microsoft Office, Google Workspace, CRM systems, and ticketing platforms enables me to deliver efficient solutions and improve service processes continuously.

I hold a Bachelor of Science in Hotel & Restaurant Management from the Sumulong College of Arts and Sciences, which has sharpened my analytical and problem‑solving abilities. I am eager to bring my technical expertise and dedication to excellence to your team and contribute to seamless IT operations and superior customer service.

Thank you for considering my application. I welcome the opportunity to discuss how my background and skills can support your Company’s objectives.

Respectfully yours,

Mervin Hernandez